Support

Email support@accounts.datadelight.co for help with any Datadelight app: setting it up, a message you did not expect, or something that does not work. Tell us which app, what you did and what the app showed, in Jira, in Confluence or on your iPhone. A screenshot helps. Please leave out anything you would not want to send by email.

We aim to help, but we do not promise a response time unless we agree one with you in writing.

For questions or requests about personal data, email privacy@accounts.datadelight.co.

Security

To report a vulnerability, see Security.

For a Data Processing Agreement, see DPA instrument.

Before you write

• Block Done While Blockers Open for Jira: the documentation answers the common questions, including why bulk change shows no reason and where the rule sits in the workflow editor.
• JQL Function Pack for Jira: the documentation lists the functions and their limits, and says why a board or gadget can show no reason when a function fails.
• Long URL Field for Jira: the documentation covers the length limit, searching by host, the administration page, and what Jira's bulk edit and CSV import do with the field.
• Group Mentions for Confluence: see the documentation for mentions, subscriptions and watched pages.
• Whole Number Field for Jira: see the documentation, including the range limitation during create.
• Bulk Change Issue Links for Jira: see its terms of service for what a run and an undo change.
• Conduit Bend: Offset & Saddle (iPhone): email support@accounts.datadelight.co with the calculator you used, the bender, conduit type and size you chose, and what you typed. A screenshot of the screen helps.
• Plain Checkbook: Register (iPhone): email support@accounts.datadelight.co with the screen you were on, what you did or imported, and the balance you expected. A screenshot helps; please do not attach your register or backup files, since they hold your entries.

Policies

• Block Done While Blockers Open for Jira: privacy policy, terms of service
• Bulk Change Issue Links for Jira: privacy policy, terms of service
• JQL Function Pack for Jira: privacy policy, terms of service
• Group Mentions for Confluence: privacy policy, terms of service
• Long URL Field for Jira: privacy policy, terms of service
• Whole Number Field for Jira: privacy policy, terms of service
• Conduit Bend: Offset & Saddle (iPhone): privacy policy
• Plain Checkbook: Register (iPhone): privacy policy